customer help/faq
The fastest way to get in touch with us is to send an email to
[email protected] or give us a call at 314.799.1530. During normal business hours (Mon-Fri 9 am-5 pm
CST), we are usually able to respond within several hours.
MAILING ADDRESS:
Best Friends Studios
76 Webster Woods Drive
St. Louis, MO 63119
Best Friends Studios accepts Visa, MasterCard, American Express, Discover and PayPal. In addition, we now accept checks and money orders by mail. Please note that orders will not be processed until your check has cleared. If you need an item quickly, choose the credit card option for payment or checkout via PayPal.
Best Friends Studios makes every effort to provide a safe and secure shopping experience for our customers. We use Paypal Pro Payments to handle all of our credit card payment processing; we encrypt information that goes to and from our webserver. Please see our
Security Policy and
Privacy Policy for details.
Since most of our products are custom or personalized, turnaround time will vary. Check our
Turnaround Times page for the most accurate estimates. We always email you a shipping confirmation with tracking info so that you can check the status of your shipment. See our
Shipping Section for more information.
If you don't see the breed you are looking for in our
Dog Silhouette section, you can either order a
Custom Silhouette or request a breed at
[email protected]. We are always happy to take requests for dog breeds, though it may be several weeks before we are able to create a new silhouette for our collection.
Custom Silhouettes receive high priority and are available for your use on our products exclusively.
With so many options to choose from, personalizing our dog silhouette stationery can sometimes be confusing! For a quick primer on our customization process, check our
How To Order page. If you are still having problems, please contact Ellen directly at
[email protected].
Try our
Font Previewer…it's a fun tool that allows you to see how names and letters look in all of our
Available Fonts.
Ready for gift-giving, most of our stationery items are packaged in clear Nature Flex Cello bags and finished with a coordinating bow. These compostable, biodegradable bags are made from wood cellulose fibers sourced with sustainable forestry principles.
If your order has been damaged during transit, please contact us at
[email protected] within 48 hours of receiving your package. See our
Return Policy for more information.
Of course! We will happily gift wrap your item and ship it anywhere you request. Please choose the gift wrap option at checkout. Due to customs regulations, items shipped outside the U.S. cannot be gift wrapped.
All Missouri residents will be charged the state tax rate of 8.6130%. Everywhere else is sales tax free!
Yes, and we’d love to have you on it! Our list is for communicating purposes only. As we unveil new products and designs or run special promotions, we’d love to let you know about them via our
email newsletter. We value your privacy and will never sell or give your email address to an outside company.